Consulting Methodology
Every engagement follows internationally recognised frameworks — BABOK® v3, BPMN 2.0, and structured AI assessment protocols. No proprietary black boxes. No methodology theatre. Proven frameworks applied with practitioner judgment.
Requirements Engineering Framework
All requirements work follows the IIBA BABOK® v3 knowledge areas — providing a consistent, internationally recognised structure for elicitation, analysis, and documentation.
Process Steps
- 1Discovery workshop: structured stakeholder interviews and business context mapping
- 2Requirements elicitation: interviews, observation, facilitated workshops, and document analysis
- 3Requirements analysis: decomposition, gap analysis, process modelling (BPMN)
- 4Requirements documentation: BRD, FRS, or user story map depending on delivery methodology
- 5Requirements validation: stakeholder review, sign-off, and traceability matrix
Frameworks Used
- BABOK® v3
- BPMN 2.0
- IEEE 830 (SRS)
- Gherkin/BDD
Deliverables
- Business Requirements Document (BRD)
- Functional Requirements Specification (FRS)
- Process maps (swimlane, BPMN, value stream)
- User story map with acceptance criteria
- Requirements traceability matrix
AI Strategy Framework
AI strategy engagements follow a structured 4-phase protocol that separates problem diagnosis from solution selection — preventing organisations from buying AI tools before they understand the problem.
Process Steps
- 1Phase 1 — Readiness assessment: data quality audit, process maturity review, team capability evaluation, leadership alignment
- 2Phase 2 — Opportunity mapping: stakeholder interviews, workflow analysis, AI use case generation across 3 time horizons
- 3Phase 3 — Prioritisation: RICE scoring (Reach, Impact, Confidence, Effort) against data availability and implementation risk
- 4Phase 4 — Roadmap: phased implementation plan (0–3 months, 3–9 months, 9–18 months) with governance framework
Frameworks Used
- RICE Scoring
- MoSCoW Prioritisation
- AI Readiness Scorecard (5 dimensions)
- KANO Model
Deliverables
- AI Readiness Scorecard (0–5 scale, 5 dimensions)
- AI Opportunity Map (5–8 prioritised use cases)
- Vendor evaluation and build-vs-buy analysis
- Phased implementation roadmap
- AI Governance Framework
Process Analysis and Improvement
Current-state process mapping is the foundation of all improvement work. You cannot fix what you have not documented — and most organisations underestimate how much ambiguity exists in their current processes.
Process Steps
- 1Current-state mapping: BPMN 2.0 swimlane diagrams capturing every actor, system, and decision point
- 2Pain point analysis: waste identification using Lean principles (waiting, rework, handoff delays)
- 3Root cause analysis: 5 Whys, fishbone diagram, and data analysis
- 4Future-state design: optimised process with automation opportunities identified
- 5Implementation requirements: detailed specifications for system changes required
Frameworks Used
- BPMN 2.0
- Lean / Value Stream Mapping
- Six Sigma DMAIC
- 5 Whys Root Cause Analysis
Deliverables
- Current-state BPMN process map
- Future-state BPMN process map
- Gap analysis with improvement recommendations
- Automation opportunity assessment
- Implementation requirements for process changes
Stakeholder Management Protocol
Requirements quality is directly proportional to stakeholder engagement quality. The protocol ensures all voices are heard — and conflicting priorities are resolved with evidence, not politics.
Process Steps
- 1Stakeholder identification: RACI matrix mapping all decision-makers, subject matter experts, and end users
- 2Interview protocol: structured discovery questions tailored to role and context
- 3Workshop facilitation: consensus-building techniques for conflicting requirements
- 4Communication plan: cadence, format, and escalation path agreed upfront
- 5Change management: impact assessment and adoption plan for system/process changes
Frameworks Used
- RACI Matrix
- Stakeholder Power/Interest Grid
- MoSCoW Consensus
- Change Impact Assessment
Deliverables
- Stakeholder register with roles and interests
- Discovery interview synthesis
- Requirements workshop outputs
- Communication and escalation plan
Methodology Questions
What is BABOK® and why does it matter?
BABOK® (Business Analysis Body of Knowledge) is the international standard for business analysis practice, published by IIBA. It defines the knowledge areas, tasks, and techniques that constitute professional-grade business analysis. The CBAP® certification validates mastery of BABOK® — meaning every engagement follows internationally recognised standards, not ad-hoc approaches.
How is the RICE prioritisation framework applied to AI use cases?
RICE scores AI use cases across four dimensions: Reach (how many users or processes are affected), Impact (business value when the use case succeeds), Confidence (quality of evidence for the estimate), and Effort (implementation cost in person-months). Dividing Reach × Impact × Confidence by Effort gives a comparable priority score across all candidates — removing politics from the decision.
Do you work in Agile or Waterfall projects?
Both. The BABOK® framework explicitly covers adaptive (Agile) and plan-driven (Waterfall) delivery. In Agile teams, requirements are expressed as user stories with BDD acceptance criteria. In Waterfall contexts, formal BRDs and FRS documents with stakeholder sign-off are produced. Hybrid approaches — formal discovery with iterative delivery — are common in healthcare and fintech.
What does BPMN stand for and why do you use it?
BPMN stands for Business Process Model and Notation — the international standard for process modelling. BPMN diagrams are unambiguous, tool-agnostic, and readable by both business and technical stakeholders. Unlike informal flowcharts, BPMN distinguishes between tasks, events, gateways, and data objects — preventing the kind of interpretation gaps that cause rework.
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