Professional Summary

    Business Analyst and aspiring Product Manager with 6+ years of experience delivering data-driven solutions across SaaS, enterprise systems, and digital platforms. Proven ability to translate complex business requirements into scalable products, and align stakeholders across engineering, design, and leadership. Certified CBAP® and CCBA®, with strong expertise in AI adoption, agile delivery, and process optimization.

    Experience

    Sep 2022 – Oct 2025

    Business Analyst

    Infozech Software Private Limited · Delhi, India

    • Led end-to-end business analysis lifecycle for enterprise and SaaS solutions, from requirement elicitation to delivery.
    • Translated business needs into functional and non-functional requirements, improving solution clarity and delivery efficiency.
    • Partnered with engineering, design, and leadership teams to align technical execution with business goals.
    • Built dashboards and reports to extract insights, identify improvement areas, and support strategic decisions.
    • Enabled data-driven product decisions, contributing to measurable performance and growth outcomes.
    • Supported AI-driven initiatives by aligning analytical insights with automation and optimisation goals.
    Nov 2019 – Sep 2022

    Business Analyst

    DNJ Infotech · Noida, India

    • Gathered and documented business requirements for internal and client-facing systems.
    • Designed roadmaps for an Internal Ticket Management System and LMS Portal.
    • Performed functional and non-functional decomposition of products to support scalable architecture.
    • Created Epics, User Stories, and Backlogs using JIRA, ensuring agile delivery alignment.
    • Tracked KPIs and analysed dashboard data to identify optimisation opportunities.

    Skills

    Business Analysis & Requirement EngineeringAI & Data-Driven Decision MakingProduct Strategy & RoadmappingStakeholder & Program ManagementAgile / Scrum / SDLCUser Stories, Epics & Backlog ManagementProcess Optimisation & Digital TransformationDashboarding & Business InsightsJIRAConfluenceMS ExcelDraw.io

    Certifications

    Certified Business Analysis Professional (CBAP®)

    2023

    IIBA — International Institute of Business Analysis

    The gold-standard BA credential globally; requires 7,500+ hours of documented experience and validates ability to lead complex, enterprise-level analysis engagements.

    Certification of Capability in Business Analysis (CCBA®)

    2021

    IIBA — International Institute of Business Analysis

    Mid-level IIBA credential demonstrating proven competency across the full BABOK® knowledge areas; typically a precursor to CBAP® and signals structured, rigorous analytical practice.

    Education

    2014 – 2019

    Bachelor of Pharmacy (B.Pharm)

    Amity University · UP, India

    Key Achievements

    • Consistently contributed to 40%+ year-over-year product growth through analytics-led decisions.
    • Improved stakeholder alignment by bridging business needs and technical execution.
    • Delivered multiple internal platforms with structured roadmaps and agile execution.
    • Recognized for ownership, clarity of documentation, and delivery under tight timelines.

    Domain Expertise

    SaaS PlatformsEnterprise ApplicationsDigital TransformationE-commerce SystemsMobile ApplicationsB2B & B2C Products